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Multiple BPO partners across several countries, an internal investigations core, and a long tail of review types — counterfeit, prohibited items, seller fraud, authentication, notice-and-action. Each site decides a little differently, and the DSA wants it all documented.
The same counterfeit policy is enforced three ways across three sites. Sellers notice, appeals climb, and brand-protection partners escalate.
Article 16/42 notice-and-action and annual transparency reporting raise the required throughput and the evidentiary bar at the same time.
Operating-model realignments push to run review more cheaply — exactly when a quality miss is most expensive.
Brand-protection and authentication review with calibrated reviewers and a defensible decision record per takedown.
Policy enforcement across categories and regions, re-calibrated whenever policy changes.
Identity and listing checks that gate onboarding and transactions — accurate, fast, audit-ready.
Notice intake, action and appeals with Article 16/42-aligned evidence and transparency-report inputs.
Higher-assurance review for sensitive fraud and safety casework, with reviewer wellness built in.
One calibration scorecard across all your existing BPO partners — no rip-and-replace required.
DS Orchestrator gives you a single source of truth on decision quality across all your vendors — and the evidence trail the DSA expects.
Targets we govern to and report on; engagement results are shared under NDA.
Start with counterfeit, prohibited items, or notice-and-action across two sites. We'll calibrate, govern and prove it in two weeks.
